We have provided answers and more information to the most frequestly asked questions we receive. If you don't see what you are looking for, please reach out to us!
Which product works best?
Both the Soléy and the JUA work on dark marks and hyperpigmentation. The Soléy is slightly more invasive and the JUA-85 has both a microneedling and a non-needling 5D Nano option which takes a bit longer to show results.
Is the Soléy Laser FDA-approved?
We are FDA approved and registered as well as CE-certified (an international standard).
How do I use the Soléy Laser?
First cleanse your skin and allow it to dry. Plug in the laser, update your settings (guide inside) and point the laser directly toward the area you want to attack. You should always perform a patch test and use silicone gel. For more details on what to expect, please watch this video: https://youtu.be/-M9qMOmuq1Q.
How often should I use the Soléy Laser?
2-3 times a week at the lowest setting (which is 9 for this laser) and at the lowest intensity, slowly scaling up over time.
Does it hurt?
Neither device is particularly painful to use, though our customers do report stinging and tingling sensations during and for short periods after treatment.
If you’re pain sensitive, we recommend using our numbing cream.
Can I achieve professional clinic-worthy results?
Definitely! You’ll probably see results in 2 weeks.
What if I have sensitive skin?
If you have very sensitive skin, this may not be the laser for you. Please reach out to us at email@example.com if you’re not sure.
How does PiQo4 technology work?
The PiQo4 laser locates abnormal melanin deposits at the base of the epidermis and gently breaks them up to be metabolized by the body. Read more about the PiQo4 here. [info page link]
Does PiQo4 work on all skin tones?
Yes! Unlike most laser skin treatments which only work on light complexions, the Soléy PiQo4 laser is safe and effective for literally every skin tone--which is exactly why we created it.
Does Belle51 offer a warranty?
We offer a 1-year replacement warranty on all our devices.
What about returns?
Returns (money back, less shipping) can be made up to 90 days after purchase as long as there is no significant damage to the product.
What’s the shipping policy?
Orders are sent out within 24-48 hours of payment (excluding Sundays). Belle51 FREE shipping uses USPS Priority Mail and will normally take between 2-3 business days to arrive.
How do I track my package?
A tracking number will be emailed to you after processing, but you may also go to [belle51.com/tracking] to track your order.